Vicky Ross

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TERMS & CONDITIONS

Our Terms

Ordering

By placing an order on our website, you agree to give:• Your real name• Your e-mail address• Your billing address•A delivery address (this maybe the same as your billing address)•A contact phone number (in case we need to speak to you about your order)

Once you have placed an order, you will receive a confirmation e-mail within 24 hours, followed by another when your order is dispatched. If something is not in stock, we will let you know as soon as possible after the order has been placed. Once you are ready to check out, you will be directed to the shipping confirmation page where you may select the type of delivery, and the delivery and/or billing addresses. After placing your order you will receive an automated acknowledgement.

Delivery

Delivery is made typically within 3-5 working days using the tractable national parcel service of the Royal Post Office.

Address for any returns: Vicky Ross, 129 Westerham Road, Sittingbourne, ME10 1XG, or direct to seller where specified.

Data protection and privacy policy

Any personal information you provide to Vixian Ventures Limited directly or via vickyross.com and from which you can be identified is stored securely and confidentially and is processed fairly and lawfully in accordance with our privacy policy.We provide your details to our couriers and postal service providers that deliver your order.

Events beyond our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Royal Post Office).A Royal Post Office includes any act, event, non-happening, omission or accident beyond our reasonable control and includes but is not limited to: • Strikes or other industrial action. Civil commotion,• Terrorism or threat of, war or threat or preparation for.• Fire, explosion, adverse weather conditions, subsidence, epidemic or other natural disaster.• Disruption to supplies or delivery methods.• Acts of government or regulatory bodies.• Disruption to public or private telecommunications networks.

The Contract

When we confirm acceptance of your order by confirming the products have been dispatched a legally binding contract will exist between us. If we do not confirm acceptance we will refund your payment. Your order constitutes an offer to us to buy a product. If we believe a customer acts against these Terms and Conditions, we reserve the right to cancel or suspend their order. This includes non-payment of ordered products and fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept an order from any customer who we have suspended. Ownership of the products will only pass to you when we have received full payment. A person who is not party to the contract shall not have any rights under or in connection with it.


In the event for attending retreats and events, understand that the training you receive is for educational purpose only and that it is not a substitute for proper medical or psychological treatment. If you suspect or know that you are suffering from any physical or psychological ailment or condition, then you need to seek appropriate medical or psychological treatment before attending any the Vicky Ross Training Courses.


By paying for any course or events , Vixian Ventures Limited assumes that you have read the application and declaration, truthfully completed all relevant portions and understand and agree to all terms and conditions.

Resale

By ordering from our website, you agree not to commercially resell any of our products. Commercially reselling our products is a breach of these terms and conditions and your agreement with us.

Payment and Security

We do not hold your credit card data. You do not enter any credit card data into the site. When you come to pay for your products you leave our site and your payment is processed through the Shopify.com server. We accept Visa and Mastercard, through Shopify. We also accept PayPal payments (with 3.5% included in the final price).

Cancellations and Returns

We aim to dispatch orders within one working day, so if you want to cancel an order without incurring a cost for returning unwanted items to us, you will need to do it before your order is dispatched. If you do cancel an order, please call us on +44 (0) 7859940947 and let us know during office hours, or via e-mail to support@vickyross.com. If you would like to change anything about an order we would recommend that, in the first instance, you give us a call or email us to avoid having to pay for delivery again.


You have a legal right to cancel a contract, which starts from the date we confirm your order has been dispatched, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of fourteen days in which you may cancel, starting from the day after the day you receive the products. Days mean calendar days, including weekends and public holidays.

Where you have cancelled a contract and the products have already been delivered to you, you should return them to us as soon as possible and in any event no later than 14 days after the day you inform us of your right to cancel. You can return products by sending them to our Returns Address below.

Unless the products are faulty or not as described, you will be responsible for the cost of returning them to us. You have a legal obligation to keep the products in your possession and to take reasonable care of the products while they are in your possession.


If you cancel a contract within the 14 day cancellation period, you will receive a full refund of the price you paid for the products and any applicable delivery charges you paid for. You will not be refunded for any costs you have incurred for returning the products to us. Where the products have already been delivered to you, we will process the refund due to you as soon as possible and, in any case, within 14 calendar days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide us with evidence that the products were returned to us. Where the products have not been delivered to you, we will process the refund within 14 calendar days after the day we were informed of your decision to cancel the contract. Unless you expressly tell us otherwise, we will refund you on the credit card or debit card used by you to pay for the products.


We have a legal duty to supply products that conform to the descriptions and specifications in the contract between you and us. As a consumer, you will always have legal rights in relation to products that are faulty or not as described which are not affected by your cancellation rights above. If you have returned the products to us because they are faulty or mis-described, we will refund the price of a defective product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.


Details of your legal right to cancel and an explanation of how to exercise it are provided in the confirmation of dispatch.


In the event of a damaged parcel - We do our best to pack them safely, but even the most lovingly prepared parcel can get dropped or jostled en route to your house. If you send these products back to us within 14 days of receiving them, we will offer you an exchange where possible, or a full refund after we have received the return. In this case, we will pay for the postage of sending these items back to us. Nothing in these Terms and Conditions affects your statutory rights.


Refund policy for Events, retreats and training programs (please read carefully):

Up to 8 weeks prior to course start: 75% refund Up to 4 weeks prior to course start: 50% refund From the start of the course till the 1st 4 weeks, 25% of the remainder of the sessions. Within 4 weeks of course start: No refund All deposits are non-refundable under any circumstances and all monies are non- transferable between courses.

Cookies

By use of this website you agree to our use of the cookies outlined in our Cookies Policy.

Variation

We may vary these terms from time to time. If we do we will replace these terms on our website with our new terms.

Complaints

If you have a complaint relating to our Terms and Conditions or our products, we will attempt to resolve the complaint using our internal complaints-handling procedure. If the process is exhausted and the complaint is not settled in this way, you may make a request to us for the dispute to be settled by mediation through The Retail Ombudsman or Online Resolution Dispute Platform. If you make such a request, we shall consider whether or not we wish to use The Retail Ombudsman to try to resolve the dispute but we are not obliged by law to do so. If we agree to submit a dispute to The Retail Ombudsman, we shall notify you and you may (i) complete the online form on the Retail Ombudsman website or (ii) send your complaint using a paper form to The Retail Ombudsman, 33rd Floor Euston Towers, 286 Euston Road, London NW1 3DP. Further information on the Retail Ombudsman can be found here.

Governing Law

These terms are governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction. vickyross.com is a site operated by Vixian Ventures Limited whose registered address is 129 Westerham Road, Sittingburn, ME10 1XH, Company Number 08505077.

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