Conflict occurs when people have opposing beliefs, ideas, needs or goals. Conflict in the workplace can also lead to reduced productivity and damage levels of trust within an organisation. In the workplace today, conflict is inevitable and can result in people becoming aggressive, stressed and unhappy.
 
Learning how to manage conflict is essential for everyone and this can be done by understanding the psychology and causes of conflict. This course is custom designed to help participants focus on how they can find harmony in most conflicts.

• Understand the causes of conflict.
• Communicate effectively with your colleagues during times of conflict
• Cope with cultural differences during conflicts.
• Generate suitable outcomes with all parties.
• Identify the different types and causes of conflicts at the workplace.
• Transform conflicts into positive outcomes.
• Apply different approaches in conflict situations.
• Develop strategies to manage conflict.
• Effectively manage all key relationships to avoid unnecessary conflict.
• Invent Win/Win Outcomes even when it seems impossible

Ideal group size: 10 participants.
 
Duration: One day
 
Cost: Price on request.

Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s.