Customer Services – meeting expectations
This training program focuses upon the importance of understanding customers needs and is for customer services departments who wish to excel with customer satisfaction. If you don’t meet your customers expectations then don’t expect them to stay with you – they won’t.
 
Key learning outcomes:

• Learn how to develop rapport with your customers
• Find out what they expect from you and your organisation
• How to ensure what you deliver is what the client expects
• Communicate effectively with customers, managers and colleagues.
• Learn what affects your customers expectation of your product/service.
• Understand that each ‘moment of truth’ with your client can affect future interactions.
• Learn active listening and questioning skills.
• Understand the importance of service quality  

As with all Vixian Coaching Solutions courses, our Customer Services course is custom designed specifically to meet the needs of organizations and individuals.
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Ideal group size: 10 participants.
 
Duration: Two days
 
Cost: Price on request.

Target Audience: Customer service teams and management